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A Lifetime Guarantee
On All Fine Jewelry Purchases
- The Limited Lifetime Guarantee covers all products that contain diamonds and/or gemstones, but does not cover Fashion Jewelry.
- SuperJeweler will replace any side gemstone or diamond lost at any time during the LIFETIME of the purchaser or gift recipient, and will replace any center gemstone or diamond lost in the first ONE YEAR of ownership.
Claim Process
To return an item, place the item securely in its original packaging and The original packing slip, and mail your return to the following address:
SuperJeweler.com IncAttn: Lifetime repairs
62 West 45th Street
2nd floor
New York, NY 10036
United States
You pay the shipping cost to SuperJeweler and SuperJeweler will pay the shipping costs back to you. We strongly recommend that you use a trackable method to mail your return.
Please allow us 2 weeks to make the repairs, make the jewelry look as good as new, and return to you
Guarantee Information
If due to manufacturer's defect you ever lose an accent gemstone or diamond from your jewelry item, SuperJeweler.com will replace that accent gemstone with a gemstone of similar quality. If your setting is ever damaged, SuperJeweler.com may repair, remake or replace the setting or center gemstone, at its sole discretion, at no or minimal cost to you. If you lose a side gemstone or your setting is damaged, you must send the jewelry back to SuperJeweler.com, with your original purchase receipt. If you are unable to provide the original purchase receipt, you must include the name of the original purchaser and the approximate date of purchase. If your center gemstone is lost, chipped or broken from/in the original setting within one (1) year of purchase, SuperJeweler.com will replace the gemstone. If you lose, chip, or break your center gemstone within one (1) year of purchase, or if your center gemstone is ever chipped or broken, you must send the piece back to SuperJeweler.com, along with your original purchase receipt. Center gemstone replacement is limited to once per lifetime of the purchaser. Replaced center gemstones are not warranteed.
Limitations
This guarantee does not cover damage to jewelry other than that incurred in normal wear. This guarantee does not cover lost jewelry. Repair or service performed by a third party other than SuperJeweler.com will void this guarantee. This guarantee is non-transferrable. All guarantee claims under the SuperJeweler.com Lifetime Guarantee must be made by the original purchaser or the original gift recipient. This guarantee does not cover losses or damage by any successor owner of the jewelry, including but not limited to, second-hand purchasers, heirs or assigns. You must provide identifiable pieces of the jewelry for SuperJeweler.com to honor this guarantee. If SuperJeweler.com determines that it did not manufacture the original piece, it is under no obligation to honor this guarantee. Lifetime Guarantee does not apply to non-jewelry purchases.
