SuperJeweler FAQs

Yes. All shipments to APO, FPO, and DPO addresses are sent via USPS. We estimate 5 to 7 business days for delivery once the order has been shipped; however, some destinations may take up to 21 days.

To enter a military address on our order form, use the following steps:

City field: Enter "APO,"FPO," or "DPO."

State field: Enter the two-letter code for the region where the recipient is stationed. Typically, but not always, the code is "AE" for recipients stationed in Europe, Canada, Africa, or the Middle East; "AA" for recipients stationed in the Americas; and "AP" for recipients stationed in Asia or the Pacific.

Country field: Always select "USA" from the drop-down menu regardless of where the recipient is stationed.

All of our items do come ready for gift presentation in a quality jewelry gift box or mesh bag, provided at no charge. Below are examples of our Standard, Keepsake, and Luxury presentation boxes. (Actual boxes may vary slightly from what is pictured.)

Purchase over $499.00 include SuperJeweler’s amazing large outer box, filled with our signature Navy Hay and including a Leathery Wallet to contain the included Lifetime Warranty Card, Appraisal Card and Jewelry Cleaner (where applicable)

Purchases over $299.99 include our Fine Luxury Boxes, with a beautiful outer packer and tying ribbon.
Your gift recipient will love these high quality boxes.

Luxury Ring Box

Luxury Earring Box

Luxury Bracelet Box

Luxury Necklace Box

Purchase from $49.99 to $299.99 include our beautiful sky blue boxes. Your jewelry will sparkle brightly from the navy interior!

Ring Box

Earring Box

Pendant Box

Bracelet Box

Your purchase from $7.99 to $49.99 include our high quality Gold Lamé bags. These gift bags are perfect for small gifts or special surprises and are amazing in Stockings or hanging from the tree.

Gold Lamé bag

1) Write on a copy of your packing slip (the piece of paper that came inside your package) a brief explanation of why you are returning the item to us. Please be sure to include whether you would like a refund, an exchange, or a repair and provide a contact number where we can reach you. If an item is the wrong style or size, please include the style or size that you would like.

2) Put everything that was in the original package (item, appraisal card, copy of your packing slip) back into the original packaging or into a new package.

3) Send it to this address:
SJ Returns
62 West 45th Street
2nd Floor
New York, NY 10036

*Instead of writing SuperJeweler.com on your package, please write “SJ.” The word “jewel” may receive unwanted attention, and we want your package to arrive as safely as possible.

Nearly or Light means that the carat weight of the diamond(s) is/are slightly smaller than the size stated and are normal per our disclosed carat weight ranges.
Here are the Nearly and Light ranges:

We do carry some gold plated jewelry items as well as many solid carat gold jewelry items. Simply check the metals tab on the product page for a full description of the item, including all the metals utilized in its creation.

Metals that are utilized in the creation of our beautiful jewelry include

• Gold
• Platinum
• Silver
• Alloy
• Rhodium Plating
• Silver Plating
• Gold Plating

SuperJeweler sells jewelry of all varieties, all backed by our Lifetime Guarantee. Be assured that you are buying the finest quality jewelry available on the market today.

You have many options if you want to contact Customer Service. You can:

1) Call Customer Service at 877-888-0175 or 212-738-9494. International numbers available here .
2) Call Sales at 877-888-0175
3) Click the "Live Chat" button at the top or bottom corner of the screen.
4) Send an e-mail to sales@superjeweler.com