SuperJeweler.com is thrilled to be chosen as one of the top three online jewelry sites in the world according to Newsweek magazine’s Guide to 2020’s Best Online Shopping. The coveted status is based on months of research done by the magazine each year, evaluating thousands of online retailers over a variety of popular categories, including fashion, jewelry, electronics, home décor and leisure and hobby. In addition to being recognized as one of the top three online jewelry retailers, SuperJeweler was one of the top ten overall retailers across eight industries and 30 product categories, a rare recognition that SuperJeweler is extremely proud of.
Why SuperJeweler Was Chosen
The top three winners in the online jewelry retail category beat out heavy hitters such as Brighton, Blue Nile and Jewlr.com by excelling in categories such as customer service and shopping ease. The Newsweek evaluations began months ago, when 8,000 United States shoppers evaluated online jewelry shopping sites based on each site’s appearance and performance. The news magazine limited their selections to online retailers who sold online in the United States as well as other countries and whose sites were available in English.
From there, the list of potential “best jewelers” was whittled down based on customer service, site usability, website design and appeal, technical performance, trust and security, wide-ranging product selection, ease of payment and overall satisfaction with the products offered. As one of the top three jewelry retailers, SuperJeweler.com scored an impressive 8.53 out of a possible 10. No jewelers broke through the 9 point score.
How Newsweek Chose SuperJeweler
The evaluators at Newsweek focused on several offerings that today’s online shoppers tend to look for when shopping for fine jewelry, including exceptional customer service, free shipping and a guarantee that protects the consumer if there is a problem with a purchase. SuperJeweler scored high in all areas due to its exceptional customer service and impressive responsiveness to consumer questions and requests.
What SuperJeweler Offers Its Customers
SuperJeweler was recognized by evaluators for its extensive offering of fine jewelry, including engagement rings, diamond bracelets, diamond earrings, a wide range of diamond tennis bracelet styles and diamond studs for both men and women. SuperJeweler currently offers a large selection of engagement rings featuring high quality diamonds as well as a variety of other gemstones carefully selected from mines and gemstone designers around the globe.
A representative from SuperJeweler explains, “We also offer jewelry at a variety of price points so that everyone can invest in fine jewelry that is both beautiful and affordable . Because we purchase our gemstones and gold in large quantities, we can pass those savings on to our customers. Each of our jewelers is a professional with years of experience creating unique and classic styles that are destined to become family heirlooms.”
How SuperJeweler Clinched The Newsweek Title
SuperJeweler representative notes there are several reasons the company is an industry leader, “Offering our customers the finest jewelry in the world at reasonable prices is just the beginning. In our quest to reach the status of one of Newsweek’s Best Retailers, we talked to our customers and developed an exceptional experience from browsing our website to the final purchase and every step in between. We understand that it is about not only the quality of the product (which is important), but your satisfaction and with the entire buying process and whether you feel you have been treated fairly and will be comfortable returning to SuperJeweler for future purchases.
One way we ensure the quality of our customers’ shopping experiences is by inviting our customers to provide ratings on our website. We currently have literally hundreds of thousands of 5 Star ratings from satisfied customers who have ordered everything from birthstone necklaces to diamond rings and everything in between. Simply visit our website at SuperJeweler.com and scroll through the many reviews posted by our customers and you’ll see words like, “absolutely beautiful,” “incredible deal on fiery diamonds!” “Customer service went above and beyond helping me and I am thrilled with my necklace…”
Excellent Customer Service
SuperJeweler’s customer service representatives walks each customer through the purchase process, makes suggestions that fit an individual’s lifestyle and budget, and helps them find the perfect jewelry for every occasion. Shipping is free to most countries at SuperJeweler, so there are no expensive add-on costs when placing an order. SuperJeweler also offers expedited shipping for an additional fee if a customer absolutely has to have their diamond earrings or gemstone necklace immediately. Trained customer service specialists can assist shoppers in determining shipping times when orders are placed.
Not One, But TWO Guarantees
While there are few guarantees in life, today’s online shoppers expect a guarantee of some kind on their purchases, particularly when they are investing in something as precious as jewelry. That’s why SuperJeweler offers not one, but two guarantees backing the quality of every item purchase.
The Lifetime Guarantee protects all fine jewelry containing gemstones against defects that lead to loss or damage to the jewelry setting or gemstone accents and/or diamonds. This includes a one year replacement guarantee against the loss of a center stone and replacement of any side diamond or gemstone lost any time during the lifetime of the owner.
The Money Back Guarantee is one of the best in the industry, giving buyers a full 60 days to request their money back if they are not satisfied with their purchase in any way. Whether returning a diamond tennis bracelet, an engagement ring, or gemstone earrings, consumers can return them for any reason at all within sixty days. SuperJeweler doesn’t require an explanation and the return will be hassle-free.
If a customer DOES want to exchange an item rather than return it, a customer service specialist will help them with an exchange, endeavoring to make sure the customer gets a better item for the same price. SuperJeweler makes the happiness and satisfaction of its jewelry customers the #1 priority, and Newsweek has recognized that devotion by placing the company on their list of the Best Online Retailers for 2020.
Beth Wesalo from SuperJeweler happily said, “We want to thank Newsweek for recognizing SuperJeweler – we’re proud of our status as one of the best online jewelry stores in the world and look forward to sharing our recognized quality and service with customers both old and new.”