All jewelry purchases from SuperJeweler.com come with a Lifetime Guarantee. Your purchase includes a Lifetime Guarantee against defects that may cause loss or damage to your jewelry's setting or accent stones. In the case of diamond rings it also includes a one-year replacement guarantee against the loss of your jewelry's center stone.
If due to manufacturer's defect you ever lose an accent gemstone or diamond from your jewelry item, SuperJeweler.com will replace that accent gemstone with a gemstone of similar quality. If your setting is ever damaged, SuperJeweler.com may repair, remake or replace the setting or center gemstone, at its sole discretion, at no or minimal cost to you. If you lose a side gemstone or your setting is damaged, you must send the jewelry back to SuperJeweler.com, with your original purchase receipt. If you are unable to provide the original purchase receipt, you must include the name of the original purchaser and the approximate date of purchase. If your center gemstone is lost from the original setting within one (1) year of purchase, SuperJeweler.com will replace the gemstone at its cost. If your center gemstone is ever chipped or broken, without extraordinary wear, tear, use, or abuse, in its original setting, SuperJeweler.com will replace the gemstone with one equal in quality and value to your original gemstone. If you lose your center gemstone within one (1) year of purchase, or if your center gemstone is ever chipped or broken, you must send the piece back to SuperJeweler.com, along with your original purchase receipt. Center gemstone replacement is limited to once per lifetime of the purchaser. Replaced center gemstones are not warranteed
This guarantee does not cover damage to jewelry other than that incurred in normal wear. This guarantee does not cover lost jewelry. Repair or service performed by a third party other than SuperJeweler.com will void this guarantee. This guarantee is non-transferrable. All guarantee claims under the SuperJeweler.com Lifetime Guarantee must be made by the original purchaser or the original gift recipient. This guarantee does not cover losses or damage by any successor owner of the jewelry, including but not limited to, second-hand purchasers, heirs or assigns. You must provide identifiable pieces of the jewelry for SuperJeweler.com to honor this guarantee. If SuperJeweler.com determines that it did not manufacture the original piece, it is under no obligation to honor this guarantee. Lifetime Guarantee does not apply to non-jewelry purchases.
Returns and Exchanges SuperJeweler.com is dedicated to ensuring the satisfaction of your jewelry purchase and our services. If, for any reason, you aren't satisfied with your purchase you can return it, in its original condition, for a full refund or exchange within 60 days from the day the order is shipped. If you have any questions about our return procedure, we encourage you to contact us.
Please remember that shipping charges are not refundable unless you receive a damaged or incorrect item.
Returns and exchanges can be made within these guidelines.
Returning your order
- Place the item(s) you are returning in a box, including the appraisal card (if one was included with your order). Please include the packing slip with your contact information if you still have it. Otherwise, please be sure to include your contact information and exchange instructions if applicable.
- You can ship the return via any carrier. Be sure to ship your item fully insured, and request a return receipt for confirmation that your shipment has reached its destination.
- Please ship your item to our receiving center at:
18 East 48th St
New York, NY 10017
Once your items are received, they will then be reviewed by our Quality Control department. You will receive e-mail notification regarding your return or exchange within seven business days.
Any unauthorized, improperly packaged, or non-insured packages will be returned to sender. Items that show signs of wear or have been resized, engraved, altered, or damaged in any way cannot be accepted for return.
You are responsible for the costs associated with shipping and insuring your jewelry for shipment back to SuperJeweler.com. Upon replacement of a stone or upon repair or replacement of the setting, SuperJeweler.com will ship the piece back to you and will cover all costs associated with shipping and insuring the piece.