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Superjeweler
Reviews
Exceeded my expectations.
Great value for price.
Loved it.
JOYOUS
8/9/2012
Free Gift
SuperJeweler FAQs
 
We love to hear from our friends and customers!
Email us! We answer fast:  sales@superjeweler.com
 
Call us, we are here to help
US Toll Free: (877) 888-0175
 
SuperJeweler.com has local numbers in some countries
Australia Australia:                         +61-2-8091-6262 or (028) 091-6262
UK United Kingdom (UK):     +44-20-3290-0099 or (020) 3290-0099
NZ New Zealand:                  +09-889-8895 or (09) 889-8895
 
Direct dial for other countries: +1-212-738-9494
 
Our Mailing Address:
SuperJeweler.com
7 West 45th Street
10th Floor
New York, NY 10036
 
Business Hours:
SuperJeweler.com customer service is open from 9am to 7pm, Monday-Friday, Eastern Time (We wish we could be open 24/7, but our people have lives too!)
    Shipping
Question 1:
 If I place an order today, how fast will it get to me?

We have over 400,000 pieces of jewelry in stock, so most items are ready to ship out on the next business day. However, some of our fine jewelry requires additional time for the production department to alter the items to your specifications. You should allow 3 to 5 days for processing time just to be safe. Once your order ships, transit time will vary depending on the carrier. Please see our shipping page for more information.

Question 2:
 What are my shipping options?
  We ship for free all over the world! For a complete guide of our shipping policies please visit our shipping page. Please note that international shipments may be subject to customs fees, duties and taxes at the recipient’s expense.
Question 3:
 Do you offer shipping insurance? How much is it and is it worth it?
Yes, for a small fee optional Insurance from SuperJeweler.com guarantees you an immediate replacement of your item should it be lost in transit, or significantly delayed. SuperJeweler will send a replacement item to you with no questions asked and with no delay.

$0 - $500.00 = $4.99
$500.01 - $1000.00 = $7.99
$1000.01 - $2000 = $9.99
$2000.01 - $5000.00 = $14.99
$5000.01 and up = $19.99
Question 4:
 Do you ship to P.O. boxes?
Yes.  Please note that some orders will require a signature upon delivery.
Question 5:
 Do you ship to Canada and other countries?
Yes. We offer free shipping to any country in the world on all of our products with no minimum required. See our shipping page for complete details. All prices are listed in US Dollars.
Question 6:
 Do you ship to APOs?
 

Yes. All shipments to APO, FPO, and DPO addresses are sent via USPS. We estimate 5 to 7 business days for delivery once the order has been shipped; however, some destinations may take up to 21 days. 

   To enter a military address on our order form, use the following steps:
 
  • City field: Enter "APO,"FPO," or "DPO."
 
  • State field: Enter the two-letter code for the region where the recipient is stationed. Typically, but not always, the code is "AE" for recipients stationed in Europe, Canada, Africa, or the Middle East; "AA" for recipients stationed in the Americas; and "AP" for recipients stationed in Asia or the Pacific.
  • Country field: Always select "USA" from the drop-down menu regardless of where the recipient is stationed.
Question 7:
 Do you provide confirmation that my order shipped?
Yes. A shipping confirmation will be e-mailed to you as soon as your item leaves the warehouse. If you do not receive an e-mail, please call customer service at 1-877-888-0175.
 
Question 8:
 Does SuperJeweler provide gift wrapping?
We do not provide gift wrapping but all of our items do come ready for gift presentation in a quality jewelry gift box provided at no charge. Single items up to $199.99 come packaged in our signature blue padded jewelry gift boxes. Items $200 and over come packaged in a luxury keepsake jewelry gift box. For more details, see our Jewelry Gift Boxes page.
 
Question 9:
 What is your return policy?
We have a 60 day money-back guarantee. You have 60 days from the date of shipment of your purchase to return your item and receive a full refund. As our goal is your 100% satisfaction, you may return your purchase for any reason or no reason at all. Items returned to SuperJeweler must be returned in new, unworn condition, and must include any boxes or free gifts that accompanied the original shipment. Upgraded shipping and insurance charges are not refundable.
Question 10:
 If I return my order for a refund, how long will it take to show back up in my account?
Once we receive your package at our facility, the return will be processed within 2-3 business days. As soon as your return is processed, you will receive a confirmation email. Your money will then be refunded in approximately 5-7 business days, depending on your particular bank or credit card company.
 
Question 11:
 What if I want to make a return after the 60 day money-back guarantee period?

After 60 days, you may be able to return your item for a store credit. Please contact customer service at 1-877-888-0175 for complete instructions on how to make a return.

Question 12:
 I received my order and something is wrong with it. How do I return it for a
 repair/refund/an exchange?

We will do everything we can correct the situation as quickly as possible. If you would like to return an item for a repair/refund/an exchange, simply follow these steps:

1)
Write on a copy of your packing slip (the piece of paper that came inside your package) a brief explanation of why you are returning the item to us. Please be sure to include whether you would like a refund, an exchange, or a repair and provide a contact number where we can reach you. If an item is the wrong style or size, please include the style or size that you would like.
2) Put everything that was in the original package (item, appraisal card, copy of your packing slip) back into the original packaging or into a new package.
3)

Send it to this address:
SJ*
7 West 45th Street
10th Floor
New York, NY 10036

*Instead of writing Superjeweler.com on your package, please write “SJ.” The word “jewel” may receive unwanted attention, and we want your package to arrive as safely as possible.

Question 13:
 I would like to exchange my item, but the new item I want costs more. What do I do?

If you decide on a new item before you return your package for an exchange, simply write on a copy of the packing slip (the piece of paper that came in your package) which new item you would like and provide a contact number where we can reach you. For security purposes we do not keep your credit card number on file, so we cannot simply charge the difference to your account. If you have already sent the package back, you can call Customer Service at 1-877-888-0175, and we will be happy to help you.

 
Question 14:
 How long do repairs normally take?
Our production and shipping departments work very hard to get repairs turned around as soon as possible. Once we receive your package at our facility, your item will go through a 48 hour quality control inspection period. Depending on the type of repair, an additional 5-12 business days may be required. Recent purchases get first priority.
 
Question 15:
 Are these diamonds real?
Yes. All of our diamonds are natural, mined diamonds. In cases when we offer items containing cubic zirconia, they will ALWAYS be clearly identified and categorized as such.
Question 16:
 Some of the colored diamonds say that they have been treated. What does that  mean?
Naturally occurring colored diamonds are very rare and very expensive. A diamond’s color or clarity can now be safely enhanced using advanced techniques (such as heating), and these treatments can only be detected by experts with sophisticated technology. The result is a beautifully colored stone offered at a fraction of the price you would pay for its naturally occurring counterpart.
Question 17:
 What does “light” mean?
“Light” means that the carat weight of the diamond(s) is(are) actually slightly smaller than the size stated. For example, if you see diamond rings and the listing says "Light 1CT," it means the actual carat weight is about .90 to .95CT.
Question 18:
 What do Carat or Ct weights mean?
1/10ct means - .08ct to .12ct
1/8ct means - .10ct to .14ct
1/6ct means - .13ct to .18ct
1/5ct means - .16ct to .23ct
1/4ct means - .22ct to .29ct
1/3ct means - .28ct to .35ct
3/8ct means - .34ct to .42ct
1/2ct means - .44ct to .60ct
2/3ct means - .59ct to .70ct

3/4ct means - .67ct to .85ct
1ct means - .93ct to 1.1ct
1˝ct means - 1.40ct to 1.60ct
2ct means - 1.90ct to 2.10ct
3ct means - 2.85ct to 3.05ct
4ct means - 3.85ct to 4.10ct
5ct means - 4.85ct to 5.10ct
6ct means - 5.85ct to 6.10ct
Question 19:
 On my appraisal card it says the World Gemmological Laboratory. Who are they and are they credible?
The World Gemmological Laboratory is a grading laboratory that determines the cut, color, clarity, and amount of treatment, if present, loose diamonds, gemstones and finished jewelry. The World Gemmological Laboratory does not buy or sell diamonds, gemstones or finished jewelry, so their appraisals are independent, accurate assessments of the value of our finished products. The mission of WGL is to provide full grading disclosure so buying and selling jewelry is as safe and transparent as possible. We provide these appraisals for the purpose of indicating estimated retail replacement value to obtain insurance coverage.
Question 20:
 I didn’t get an appraisal card with my order. What do I do?
Please call customer service at 1-877-888-0175, or email us at sales@superjeweler.com and we will be happy to send you one.
Question 21:
 Is your gold jewelry plated?
We do carry some gold plated jewelry items as well as many solid carat gold jewelry items. Simply check the metals tab on the product page for a full description of the item, including all the metals utilized in its creation.

Metals that are utilized in the creation of our beautiful jewelry include
 
  • Gold
  • Platinum
  • Silver
  • Alloy
  • Rhodium Plating
  • Silver Plating
  • Gold Plating
SuperJeweler sells jewelry of all varieties, all backed by our Lifetime Guarantee. Be assured that you are buying the finest quality jewelry available on the market today.
Question 22:
 Can you size a ring?
Yes, SuperJeweler.com stocks rings in a size 7 and can adjust the ring to sizes 4 ˝, 5, 5 ˝, 6, 6 ˝, 7 ˝, 8, 8 ˝, or 9 free of charge. If you need a size that is not in this range, please call Customer Service at 1-877-888-0175 to see if it is possible to get a ring in the size you want.
Question 23:
 Can you adjust a bracelet?
It may be possible to add or remove a few links from a bracelet to get it to the size you want. Please call Customer Service at 1-877-888-0175 to see if we can do so.
Question 24:
 Do your pendants come with chains?
Yes, all pendants come with a chain; simply check the product page for a full description of the chain including length and type of clasp.
Question 25:
 Is the weight listed for earrings for the pair or for each earring?
Our earrings are weighted as a pair. Simply divide the listed weight by 2 to figure out how much each earring weighs. For example, if the item is 1/2ct studs, this means that each earring is 1/4ct.
Question 26:
 What is the free gift with purchase?
For all purchases of $99 or more, we throw in a free gift with your product! It is a bottle of Blitz Jewelry Cleaner, so you can keep your jewelry looking as great as the day you bought it.*Not available for non-US shipments.
Question 27:
 How do I know that SuperJeweler.com is a legitimate company?
SuperJeweler was founded in 1999 in the heart of the diamond district in New York City, where we maintain our offices to this day. We pride ourselves on providing top notch customer service and excellent jewelry at affordable prices. Our products have been featured in the national media: on television shows like Dr. Phil, in magazines like Seventeen and Woman's World, and worn by celebrities such as Katherine Heigl and Blake Lively. We also maintain an updated website security verification by McAfee SECURETM Trustmark. You can call 1-877-888-0175 UK SITE: (020) 3290-0099 ( from 9 a.m. – 7 p.m. Eastern Standard Time to speak to a real live customer service representative.
Question 28:
 How do I know my purchase is secure?
SuperJeweler maintains current SSL certification at all times, issued by industry leader VeriSign Inc. Secure Socket Layers or SSL technology uses high-level encryption to safeguard private information sent over the Internet. Before entering any sensitive information on our site or anywhere online, you can determine the web page is secured by SSL by checking that the URL begins with HTTPS as opposed to HTTP. Beyond the SSL certification, SuperJeweler.com is also fully protected by McAfee SECURETM Trustmark service, which includes daily website scanning for over 45,000 vulnerabilities that can put consumer data at risk. For more information, please see our security policy.
Question 29:
 What if I can’t find the item I’m looking for on your site?
Just because you don’t see an item, that doesn’t mean we cannot find it for you. At SuperJeweler, we pride ourselves on providing exceptional customer service. If you don’t find an item to love among our huge selection of diamond rings, wedding bands, promise rings, fine gemstone jewelry, and more, we will help you find it…and at the lowest possible prices! Simply give us a call at 1-877-888-0175 or send us an email detailing what you are looking for to sales@superjeweler.com and we will help in any way we can.
Question 30:
 How can you offer such low prices?
SuperJeweler offers only the finest jewelry at the lowest prices, traveling all over the world and buying in volume. We have outstanding quality control, which leads to lower costs. In addition, we manufacture almost everything that we sell, which is why most of the items you find on our site are in stock and ready to ship.
Question 31:
 What are your business hours?
Monday through Friday, 9 a.m. – 7 p.m. Eastern Standard Time
Question 32:
 How can I get in touch with a Customer Service rep?
You have many options if you want to contact Customer Service. You can:
 
1)
Call us at 1-877-888-0175 (toll free) or 1+212-738-9494 (direct dial)
2) Click on the “Live Chat” button on the top center or bottom right corner of the screen.
3)

Send an e-mail to sales@superjeweler.com

   Gemstone Treatment Disclosures:
 
Ruby
Stone-creation-method is natural
Stone-treatment-method is heat-treated
Lab-created No
Product Description
Ruby, a member of the corundum family of gemstones, is generally red in color, from light pink to dark red.   The most common treatment for the enhancement of color is heat treating.  In the heat treating process, rough un-cut rubies are heated to 1700-1800 degrees celsius, which improves both color and clarity.  All rubies that SuperJeweler sells are heat treated for the enhancement of red color and clarity
Created Ruby
Stone-creation-method is synthetic
Stone-treatment-method is Not-treated
Lab-created Yes
Product Description
This item contains a lab created ruby, created with the Flame Fusion method.  Flame fusion lab created synthetic rubies are a beautiful red color and have excellent clarity, and are very affordable.  Lab created rubies have the same properties as natural rubies, but are man-made in a laboratory. 
Sapphire
Stone-creation-method is natural
Stone-treatment-method is heat-treated
Lab-created No
Product Description
Sapphire, a member of the corundum family of gemstones, is generally blue in color, from cornflower blue Ceylon sapphires, to dark blue Australian sapphires, to right royal blue Burmese sapphires, and everything in between.   The most common treatment for the enhancement of color is heat treating.  In the heat treating process, rough un-cut sapphires are heated to 1700-1800 degrees Celsius, which improves both color and clarity.  All sapphires that SuperJeweler sells are heat treated for the enhancement of blue color and clarity.
Created Sapphire
Stone-creation-method is synthetic
Stone-treatment-method is Not-treated
Lab-created Yes
Product Description
This item contains a lab created sapphire, created with the Flame Fusion method.  Flame fusion lab created synthetic sapphires are a beautiful blue color and have excellent clarity, and are very affordable.  Lab created sapphires have the same properties as natural sapphires, but are man-made in a laboratory. 
Emerald
Stone-creation-method is natural
Stone-treatment-method is oiled
Lab-created No
Product Description
Emerald, a member of the beryl family of gemstones, is generally green in color, famously the deep emerald green of Columbian emeralds, but available from light pea green to dark green with black gardening.  Inclusions in emeralds are referred to as the garden of the stone.   The most common treatment for the enhancement of color is oiling.  In the standard oiling process, emeralds are immersed in colorless oil or resin, inside a vacuum chamber to gain better penetration into the stone.  Newer treatments go further, with the introduction of green colored oils and hard epoxy resin to improve color and clarity.  All emeralds that SuperJeweler sells are oiled for the enhancement of green color and clarity.  Some emeralds that SuperJeweler sells have resins introduced to improve clarity.
Created Emerald
Stone-creation-method is synthetic
Stone-treatment-method is Not-treated
Lab-created Yes
Product Description
This item contains a lab created emerald, created with the Flux Fusion or Hydrothermal method.  Flux fusion and Hydrothermal lab created synthetic emeralds are beautiful in color and have excellent clarity, and are very affordable.  Lab created emeralds have the same properties as natural emeralds, but are man-made in a laboratory. 
Created Pink Sapphire
Stone-creation-method is synthetic
Stone-treatment-method is Not-treated
Lab-created Yes
Product Description
This item contains a lab created pink sapphire, created with the Flame Fusion method.  Flame fusion lab created synthetic pink sapphires are a beautiful blue color and have excellent clarity, and are very affordable.  Lab created pink sapphires have the same properties as natural pink sapphires, but are man-made in a laboratory. 
Tanzanite
Stone-creation-method is natural
Stone-treatment-method is heat-treated
Lab-created No
Product Description
Tanzanite is part of the zoisite group of gemstones.  One of the most recent gemstones discovered, tanzanite was discovered in Tanzania in 1967.  The most popular color is a pretty blue, with a purplish hue.  Tanzanites are heat treated to a temperature of 400-500 degrees Celsius, which eliminates brownish and yellowish tints.  All tanzanites that SuperJeweler sells are heat treated to enhance the blue color.
Blue Topaz
Stone-creation-method is natural
Stone-treatment-method is irradiated
Lab-created No
Product Description
Blue topaz is a member of the topaz gemstone family.  While blue topaz occurs naturally, most blue topaz on the market today is made from white topaz that is irradiated to become a blue color.  This process produces a gemstone that is a from sky blue to dark sky blue in color, sometimes showing a greenish blue, and is not harmful to wear.  All blue topaz that SuperJeweler sells is irradiated.
Pink Topaz
Stone-creation-method is natural
Stone-treatment-method is Coated
Lab-created No
Product Description
Pink topaz is made from white topaz that is coated pink by using the vapor deposition method, patented by Azotic Coating Technologies.   While the pink coating on pink topaz is durable, exposing the gemstone to intense heat can cause the color to fade.  All pink topaz sold by SuperJeweler is enhanced with the vapor deposition method.
Amethyst
Stone-creation-method is natural
Stone-treatment-method is not-treated
Lab-created No
Product Description
Amethyst is a member of the quartz family.  Amethyst sold by SuperJeweler is natural and not treated.
Green Amethyst
Stone-creation-method is natural
Stone-treatment-method is heat-treated
Lab-created No
Product Description
Green amethyst is a member of the quartz family.  Green amethyst sold by SuperJeweler is made from natural purple amethyst that is heat treated and turns a pretty green color.  All green amethyst sold by SuperJeweler is heat treated.
Garnet
Stone-creation-method is natural
Stone-treatment-method is not-treated
Lab-created No
Product Description
Garnet sold by SuperJeweler is natural and not treated.
Citrine
Stone-creation-method is natural
Stone-treatment-method is heat-treated
Lab-created No
Product Description
Citrine is a member of the quartz family.  Citrine sold by SuperJeweler is made from natural amethyst that is heat treated and turns a pretty yellow color.  All citrine sold by SuperJeweler is heat treated.
Aquamarine
Stone-creation-method is natural
Stone-treatment-method is heat-treated
Lab-created No
Product Description
Aquamarine is a member of the beryl family.  Most aquamarines are heat treated at 400-450 degrees celsius to enhance the stone to the popular blue-green color.  All aquamarines sold by SuperJeweler are heat treated.
Pearl
Pearl Type Freshwater-Cultured
Lustre  Medium-Luster
Surface Markings and Blemishes: Lightly Blemished
Product Description
All pearls sold by SuperJeweler are freshwater cultured and produced in China.
Opal
Stone-creation-method is natural
Stone-treatment-method is Impregnated
Lab-created No
Product Description
Opals are generally white in color with colorful rainbow hues.  Common treatments are impregnation with oil, resin, or plastic.  All opals SuperJeweler sells are all enhanced and impregnated with oil and/or resin.
Peridot
Stone-creation-method is natural
Stone-treatment-method is Not-Treated
Lab-created No
Product Description
Peridot is a member of the forsterite-fayalite mineral series.  There are no know enhancements of peridot to improve its color or clarity. SuperJeweler sells natural, untreated peridot.
Mystic Topaz
Stone-creation-method is natural
Stone-treatment-method is Coated
Lab-created No
Product Description
Mystic topaz is made from white topaz that is coated greenish purplish color by using the vapor deposition method, patented by Azotic Coating Technologies.  While the greenish purplish coating on mystic topaz is durable, exposing the gemstone to intense heat or buffing by a jeweler can cause the color to fade or peel.  All mystic topaz sold by SuperJeweler is enhanced with the vapor deposition method.
Amethyst
Stone-creation-method is natural
Stone-treatment-method is not-treated
Lab-created No
Product Description
Amethyst is a member of the quartz family.  Amethyst sold by SuperJeweler is natural and not treated.
Green Amethyst
Stone-creation-method is natural
Stone-treatment-method is heat-treated
Lab-created No
Product Description
Green amethyst is a member of the quartz family.  Green amethyst sold by SuperJeweler is made from natural purple amethyst that is heat treated and turns a pretty green color.  All green amethyst sold by SuperJeweler is heat treated.
Reasons to Buy from SuperJeweler Free Shipping anywhere in the US No Risk 60 Day Money Back Returns Shopping is Safe & Guaranteed Free Gift Wrap Appraisals on all items over $200 Lifetime Guarantee US Military Discount
DEAL OF THE DAY!
$9.99
Lifetime Warranty
    D&B