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SuperJeweler.com Address, Contact Info, and Business Hours |
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Address:
SUPERJEWELER.COM
20 East 46th St.
Suite 1201A
New York, NY 10017 |
Phone
Number: (toll free) 1-877-888-0175
E-mail: superjeweler.com@gmail.com
Business Hours: 9 a.m. – 6 p.m. Eastern
Standard Time |
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Shipping |
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If I place an order today, how
fast will it get to me? |
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We have over
27,000 pieces of jewelry in stock, so most items are ready to ship out on
the next business day. Some pieces, especially rings, however, take longer
because the Production Department needs to alter them to your
specifications. We tell all of our customers to allow three days for
processing time just to be safe. Once your item is finished, we ship it out,
and the shipping time varies depending on the shipping method you select. |
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What are your shipping options? |
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Type of Shipping |
Cost |
Time It Takes1 |
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Standard |
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3-Day Shipping |
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2-Day Shipping |
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Overnight |
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Canada |
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International |
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Free |
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$6.95 |
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$9.95 |
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$17.95 |
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$19.95 |
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$35 |
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3-5 business days2 |
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up to 3 business days |
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up to 2 business days |
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up to 1 business day |
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5-7 business days |
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approximately 2 weeks3 |
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1 This time is estimated and does not include
processing time.
2 Business days are Monday-Friday, from 9 a.m. – 6 p.m.
3 May take longer depending on the destination |
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Do you offer shipping
insurance? How much is it and is it worth it? |
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Yes, we offer
shipping insurance for only $4.95 on all orders, and we highly recommend it.
Once your package leaves our warehouse, it is the responsibility of UPS or
the USPS. If anything should happen to your package, the shipping insurance
helps guarantee that UPS or the USPS refunds your money.
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Do you ship to P.O. boxes? |
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No, unfortunately we do not. |
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Do you ship to Canada and
other countries? |
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Yes. See Question 2 above for shipping
costs.
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Do you ship to APOs? |
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Yes. When filling out the
shipping address section in your order form, select “USA” under “Countries”
and choose “AE” for “State.” Then enter the rest of your APO address as your
street address and zip code. |
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How do I get a tracking number
for my order? |
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A tracking
number4 should be e-mailed to you as soon as your item leaves the warehouse.
If you do not receive an e-mail, please call Customer Service at
1-877-888-0175 and we will give you your tracking number. |
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4Numbers starting with a
“1Z” are UPS tracking number and you can go to
http://www.ups.com/WebTracking/track?loc=en_US&WT.svl=PNRO_L1
to track your package. Tracking numbers starting with a “9” are
USPS tracking numbers and you can go to
http://www.usps.com/ to track your package. |
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Returns for Refunds/Repairs/Exchanges |
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What is your return policy? |
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We have a 45 day money-back guarantee. You have 45 days from the date of shipment of your purchase to return your item for any reason and receive a full refund.
You do not have to have any reason to return an item to SuperJeweler.com. As our goal is your 100% satisfaction, you may return your purchase for any reason, or no reason at all.
Items returned to SuperJeweler.com must be returned in new, unworn condition, and must include any boxes or free gifts that accompanied the original shipment.
Upgraded shipping and insurance charges are not refundable. |
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If I return my order for a
refund, how long will it take to show back up in my account? |
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Once we
receive your package at our main office, it takes approximately 5-7 business
days depending on your bank or credit card company. |
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When you return a
package, it gets sent to our Fulfillment Center and they sign
for your package. Packages from our Fulfillment Center get
delivered to our main office every Tuesday and Friday. |
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What if I want to make a
return after the 30 day money-back guarantee period? |
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After 30
days, you may return your item for store credit.
SPECIAL CHRISTMAS RETURN POLICY: Any purchase made from November 15,
2009 through December 23rd, 2009 may be RETURNED OR EXCHANGED by January
15th, 2009 or in 45 days from the date of purchase, whichever is later.
SuperJeweler wants you to be comfortable that your purchase is RETURNABLE
AND EXCHANGEABLE if the recipient would like a different gift. |
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I received my order and
something is wrong with it. How do I return it for a repair/refund/an
exchange? |
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We’re very
sorry that your order isn’t perfect, and we will do everything we can to fix
it. If you would like to return an item for a repair/refund/an exchange,
simply follow these steps: |
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Write on a copy of your packing slip (the piece of paper
that came inside your package) a brief explanation of why
you are returning the item to us. Please be sure to include
whether you would like a refund, an exchange, or a repair.
If an item is the wrong style or size, please include the
style or size that you would like. |
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Put everything that was in the
original package (item, appraisal card, copy of your packing
slip) back into the original packaging or into a new
package. |
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Send it to this
address:
SJ*
20 East 46th St.
Suite 1201A
New York, NY 10017
*Instead of writing Superjeweler.com on your package,
please write “SJ.” The word “jewel” may receive unwanted
attention, and we want your package to arrive as safely as
possible. |
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I would like to exchange my
item, but the new item I want costs more. What do I do? |
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If you
decide on a new item before you return your package for an exchange, simply
write on a copy of the packing slip (the piece of paper that came in your
package) which new item you would like and that you authorize us to charge
the difference to your account. If you have already sent the package back,
you can call Customer Service at 1-877-888-0175, and we will be happy to
help you.
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How long do repairs normally take? |
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Our Production and Shipping
Departments work very hard to get repairs turned around as soon
as possible. Once we receive your package at our main office,
your item will go through a 48 hour quality control inspection
period. Then, depending on the type of repair, it may take an
additional 5-12 business days, but usually it takes less than
that. Recent purchases get first priority. |
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When you return
a package, it gets sent to our Fulfillment Center and they sign
for your package. Packages from our Fulfillment Center get
delivered to our main office every Tuesday and Friday. |
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Questions about Our Products |
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Are these
diamonds real? |
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Yes. All of our diamonds are natural unless
otherwise stated. |
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Some of the
colored diamonds say that they have been treated. What does that
mean? |
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Naturally occurring colored
diamonds are very rare and very expensive. Treated diamonds
allow you to have a beautifully colored stone at an affordable
price. A diamond’s color or clarity can be enhanced using
certain techniques (such as heating), but these treatments can
only be detected by experts with sophisticated technology.
Really the only difference between a treated colored diamond and
a natural one is the price. |
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What does “light” mean? |
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“Light” means that the carat
weight of the diamond(s) is(are) actually slightly smaller than
the size stated. For example, if you see diamond rings and the
listing says "Light 1CT," it means the actual carat weight is
about .90 to .95CT. |
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What do Carat or Ct
weights mean? |
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| 1/10ct means |
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.09ct to .12ct |
| 1/8ct means |
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.11ct to .14ct |
| 1/6ct means |
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.14ct to .17ct |
| 1/5ct means |
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.17ct to .22ct |
| 1/4ct means |
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.22ct to .27ct |
| 1/3ct means |
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.28ct to .35ct |
| 3/8ct means |
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.36ct to .41ct |
| 1/2ct means |
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.45ct to .55ct |
| 2/3ct means |
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.61ct to .68ct |
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| 3/4ct means |
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.69ct to .79ct |
| 1ct means |
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.94ct to 1.04ct |
| 1˝ct means |
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1.42ct to 1.55ct |
| 2ct means |
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1.90ct to 2.05ct |
| 3ct means |
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2.90ct to 3.05ct |
| 4ct means |
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3.90ct to 4.05ct |
| 5ct means |
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4.90ct to 5.05ct |
| 6ct means |
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5.90ct to 6.05ct |
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On my appraisal card
it says the World Gemological Laboratory. Who are they and are
they credible?
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The
World Gemological Laboratory is a grading laboratory that
determines the cut, color, clarity, and amount of treatment, if
present, from loose diamonds and gemstones. According to their
website ( http://www.worldgemlab.com/)
they were “founded to protect buyers from inaccurate Diamond and
Jewelry grading reports.” Their mission is “to provide full
grading disclosure so buying and selling is as safe as
possible.” Their diamond and jewelry grading reports are
regarded as an excellent indicator of value, frequently being
requested as the grading report of choice among buyers and
sellers of diamonds and jewelry. |
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I didn’t get an
appraisal card with my order. What do I do? |
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We’re sorry about that. Please call Customer Service at
1-877-888-0175 and we will be happy to send you one. |
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Is your gold jewelry
plated? |
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No. We use real, solid gold in all of our pieces. |
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Can you size a ring? |
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Yes, SuperJeweler.com stocks rings in a size 7 and
can adjust the ring to sizes 4 ˝, 5, 5 ˝, 6, 6 ˝, 7 ˝, 8, 8 ˝,
or 9 free of charge. If you need a size that is not in this
range, please call Customer Service at 1-877-888-0175 to see if
it is possible to get a ring in the size you want. |
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Can you adjust a
bracelet? |
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It may be possible to add or remove a few links
from a bracelet to get it to the size you want. Please call
Customer Service at 1-877-888-0175 to see if we can do so. |
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Do your pendants come
with chains? |
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Yes, all pendants come with an 18” chain with a
spring ring clasp. |
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Is the weight listed for
earrings for the pair or for each earring? |
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Our earrings are weighted as
a pair. Simply divide the listed weight by 2 to figure out how
much each earring weighs. For example, if the item is 1/2ct
studs, this means that each earring is 1/4ct. |
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What is the free gift
with purchase? |
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We want to reward you for being such a great
customer with a free gift! It is a bottle of Blitz Jewelry
Cleaner, so you can keep your jewelry squeaky clean and shining
bright. |
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Business-Related Questions |
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How do I know that
SuperJeweler.com is a legitimate company? |
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Our products have been
featured in the national media: on television shows like Dr.
Phil, in magazines like Seventeen and Woman’s World, and worn by
celebrities such as Katherine Heigl and Blake Lively. Only
legitimate companies get that kind of media coverage. If you’re
still not convinced, you can call 1-877-888-0175 from 9 a.m. – 6
p.m. Eastern Standard Time to speak to a real live Customer
Representative. |
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What if I can’t find the
item I’m looking for on your site? |
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Just because you don’t see an
item, that doesn’t mean we cannot find it for you. At
SuperJeweler.com, we pride ourselves on exceptional service. If
you don’t find just the item you love among our huge selection
of diamond rings, wedding bands, promise rings, fine gemstone
jewelry, and more, we will help you find it…and at the lowest
possible prices! Simply give us a call at 1-877-888-0175
or send us an email detailing what you are looking for to
superjeweler.com@gmail.com and we will take it from there. |
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How can you offer such
low prices? |
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SuperJeweler.com only offers
the finest jewelry at the lowest prices. We do this by traveling
all over the world and then we buy them in high volume. We have
outstanding quality control, which leads to lower costs. In
addition to those things, we manufacture almost everything that
we sell, which is why every item you find on our site is in
stock and ready to ship. |
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What are your business
hours? |
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9 a.m. – 6 p.m. Eastern Standard Time |
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How can I get in touch with a Customer
Service rep? |
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You have many options if you want to contact Customer
Service. You can: |
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Shop by Price 
