SuperJeweler.com is dedicated to ensuring the satisfaction of your jewelry purchase and our services. If for any reason you aren't satisfied with any of our diamond rings, wedding bands, fine gemstone jewelry, and more, you can return it in its original condition for a full refund or exchange within 30 days of purchase. If you have any questions about our return procedure, we encourage you to please contact us.

Please remember that shipping charges, however, are not refundable unless you receive a damaged or incorrect item.

Returns and exchanges can be made within these guidelines.

Returning your order

1.Place all the original packaging in the box, including the appraisal and the diamond certificate. (The diamond certificate carries a $250 replacement fee.) For security reasons, please do not write SuperJeweler.com anywhere on the outside of the box.

2. On your invoice, if the price of the item you're returning is listed as:

o Less than $500: You can ship it via any carrier. Be sure to ship your item fully insured, and
   request a return receipt for confirmation that your shipment has reached its destination.* 

o More than $500: Ship your package via US Postal Service Registered Mail™, insured for the
   total value of the contents, and request a return receipt for confirmation that your shipment
   has reached Superjeweler.com. * (FedEx® and UPS® will not insure merchandise over $500.) 

3. Please ship your item to our receiving center at: 341 Lafayette, #965, New York, NY 10012.

Once your items are received, they will then be reviewed by our Quality Control department. You will receive e-mail notification regarding your return or exchange within seven business days. 
Any unauthorized, improperly packaged, or non-insured packages will be returned to sender. Items that show signs of wear or have been resized, engraved, altered, or damaged in any way cannot be accepted for return.