| SuperJeweler.com Address, Contact Info, and Business Hours |
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Address: SJ
341 Lafayette, #965
New York, NY 10012-2417 |
Phone Number: (toll free) 1-877-888-0175
E-mail: superjeweler.com@gmail.com
Business Hours: 9 a.m. – 6 p.m. Eastern Standard Time |
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| Shipping |
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If I place an order today, how fast will it get to me? |
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We have over 27,000 pieces of jewelry in stock, so most items are ready to ship out on the next business day. Some pieces, especially rings, however, take longer because the Production Department needs to alter them to your specifications. We tell all of our customers to allow three days for processing time just to be safe. Once your item is finished, we ship it out, and the shipping time varies depending on the shipping method you select. |
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What are your shipping options? |
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Type of Shipping |
Cost |
Time It Takes1 |
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Standard |
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3-Day Shipping |
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2-Day Shipping |
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Overnight |
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Canada |
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International |
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Free |
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$6.95 |
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$9.95 |
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$17.95 |
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$19.95 |
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$35 |
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3-5 business days2 |
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up to 3 business days |
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up to 2 business days |
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up to 1 business day |
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5-7 business days |
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approximately 2 weeks3 |
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1 This time is estimated and does not include processing time.
2 Business days are Monday-Friday, from 9 a.m. – 6 p.m.
3 May take longer depending on the destination |
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Do you offer shipping insurance? How much is it and is it worth it? |
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Yes, we offer shipping insurance for only $4.95 on all orders, and we highly recommend it. Once your package leaves our warehouse, it is the responsibility of UPS or the USPS. If anything should happen to your package, the shipping insurance helps guarantee that UPS or the USPS refunds your money.
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Do you ship to P.O. boxes? |
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No, unfortunately we do not. |
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Do you ship to Canada and other countries? |
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Yes. See Question 2 above for shipping costs.
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Do you ship to APOs? |
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Yes. When filling out the shipping address section in your order form, select “USA” under “Countries” and choose “AE” for “State.” Then enter the rest of your APO address as your street address and zip code. |
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How do I get a tracking number for my order? |
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A tracking number4 should be e-mailed to you as soon as your item leaves the warehouse. If you do not receive an e-mail, please call Customer Service at 1-877-888-0175 and we will give you your tracking number. |
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4Numbers starting with a “1Z” are UPS tracking number and you can go to http://www.ups.com/WebTracking/track?loc=en_US&WT.svl=PNRO_L1 to track your package. Tracking numbers starting with a “9” are USPS tracking numbers and you can go to http://www.usps.com/ to track your package. |
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Returns for Refunds/Repairs/Exchanges |
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What is your return policy? |
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We have a 30 day money-back guarantee. You have 30 days from the date of your purchase to return your item for any reason and receive a full refund. |
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If I return my order for a refund, how long will it take to show back up in my account? |
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Once we receive your package at our main office5, it takes approximately 5-7 business days depending on your bank or credit card company. |
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5 When you return a package, it gets sent to our Fulfillment Center and they sign for your package. Packages from our Fulfillment Center get delivered to our main office every Tuesday and Friday. |
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What if I want to make a return after the 30 day money-back guarantee period? |
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After 30 days, you may return your item for store credit. |
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I received my order and something is wrong with it. How do I return it for a repair/refund/an exchange? |
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We’re very sorry that your order isn’t perfect, and we will do everything we can to fix it. If you would like to return an item for a repair/refund/an exchange, simply follow these steps: |
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Write on a copy of your packing slip (the piece of paper that came inside your package) a brief explanation of why you are returning the item to us. Please be sure to include whether you would like a refund, an exchange, or a repair. If an item is the wrong style or size, please include the style or size that you would like. |
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Put everything that was in the original package (item, appraisal card, copy of your packing slip) back into the original packaging or into a new package. |
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Send it to this address:
SJ*
341 Lafayette, #965
New York, NY 10012-2417
*Instead of writing Superjeweler.com on your package, please write “SJ.” The word “jewel” may receive unwanted attention, and we want your package to arrive as safely as possible. |
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I would like to exchange my item, but the new item I want costs more. What do I do? |
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If you decide on a new item before you return your package for an exchange, simply write on a copy of the packing slip (the piece of paper that came in your package) which new item you would like and that you authorize us to charge the difference to your account. If you have already sent the package back, you can call Customer Service at 1-877-888-0175, and we will be happy to help you.
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How long do repairs normally take? |
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Our Production and Shipping Departments work very hard to get repairs turned around as soon as possible. Once we receive your package at our main office6, your item will go through a 48 hour quality control inspection period. Then, depending on the type of repair, it may take an additional 5-12 business days, but usually it takes less than that. Recent purchases get first priority. |
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6 When you return a package, it gets sent to our Fulfillment Center and they sign for your package. Packages from our Fulfillment Center get delivered to our main office every Tuesday and Friday. |
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| Questions about Our Products |
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Are these diamonds real? |
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Yes. All of our diamonds are natural unless otherwise stated. |
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Some of the colored diamonds say that they have been treated. What does that mean? |
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Naturally occurring colored diamonds are very rare and very expensive. Treated diamonds allow you to have a beautifully colored stone at an affordable price. A diamond’s color or clarity can be enhanced using certain techniques (such as heating), but these treatments can only be detected by experts with sophisticated technology. Really the only difference between a treated colored diamond and a natural one is the price. |
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What does “light” mean? |
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“Light” means that the carat weight of the diamond(s) is(are) actually slightly smaller than the size stated. For example, if you see diamond rings and the listing says "Light 1CT," it means the actual carat weight is about .90 to .95CT. |
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What do Carat or Ct weights mean? |
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| 1/10ct means |
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.09ct to .12ct |
| 1/8ct means |
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.11ct to .14ct |
| 1/6ct means |
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.14ct to .17ct |
| 1/5ct means |
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.17ct to .22ct |
| 1/4ct means |
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.22ct to .27ct |
| 1/3ct means |
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.28ct to .35ct |
| 3/8ct means |
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.36ct to .41ct |
| 1/2ct means |
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.45ct to .55ct |
| 2/3ct means |
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.61ct to .68ct |
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| 3/4ct means |
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.69ct to .79ct |
| 1ct means |
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.94ct to 1.04ct |
| 1½ct means |
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1.42ct to 1.55ct |
| 2ct means |
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1.90ct to 2.05ct |
| 3ct means |
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2.90ct to 3.05ct |
| 4ct means |
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3.90ct to 4.05ct |
| 5ct means |
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4.90ct to 5.05ct |
| 6ct means |
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5.90ct to 6.05ct |
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On my appraisal card it says the World Gemological Laboratory. Who are they and are they credible?
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The World Gemological Laboratory is a grading laboratory that determines the cut, color, clarity, and amount of treatment, if present, from loose diamonds and gemstones. According to their website ( http://www.worldgemlab.com/) they were “founded to protect buyers from inaccurate Diamond and Jewelry grading reports.” Their mission is “to provide full grading disclosure so buying and selling is as safe as possible.” Their diamond and jewelry grading reports are regarded as an excellent indicator of value, frequently being requested as the grading report of choice among buyers and sellers of diamonds and jewelry. |
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I didn’t get an appraisal card with my order. What do I do? |
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We’re sorry about that. Please call Customer Service at 1-877-888-0175 and we will be happy to send you one. |
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Is your gold jewelry plated? |
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No. We use real, solid gold in all of our pieces. |
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Can you size a ring? |
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Yes, SuperJeweler.com stocks rings in a size 7 and can adjust the ring to sizes 4 ½, 5, 5 ½, 6, 6 ½, 7 ½, 8, 8 ½, or 9 free of charge. If you need a size that is not in this range, please call Customer Service at 1-877-888-0175 to see if it is possible to get a ring in the size you want. |
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Can you adjust a bracelet? |
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It may be possible to add or remove a few links from a bracelet to get it to the size you want. Please call Customer Service at 1-877-888-0175 to see if we can do so. |
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Do your pendants come with chains? |
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Yes, all pendants come with an 18” chain with a spring ring clasp. |
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Is the weight listed for earrings for the pair or for each earring? |
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Our earrings are weighted as a pair. Simply divide the listed weight by 2 to figure out how much each earring weighs. For example, if the item is 1/2ct studs, this means that each earring is 1/4ct. |
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What is the free gift with purchase? |
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We want to reward you for being such a great customer with a free gift! It is a bottle of Blitz Jewelry Cleaner, so you can keep your jewelry squeaky clean and shining bright. |
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| Business-Related Questions |
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How do I know that SuperJeweler.com is a legitimate company? |
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Our products have been featured in the national media: on television shows like Dr. Phil, in magazines like Seventeen and Woman’s World, and worn by celebrities such as Katherine Heigl and Blake Lively. Only legitimate companies get that kind of media coverage. If you’re still not convinced, you can call 1-877-888-0175 from 9 a.m. – 6 p.m. Eastern Standard Time to speak to a real live Customer Representative. |
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What if I can’t find the item I’m looking for on your site? |
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Just because you don’t see an item, that doesn’t mean we cannot find it for you. At SuperJeweler.com, we pride ourselves on exceptional service. If you don’t find just the item you love among our huge selection of diamond rings, wedding bands, promise rings, fine gemstone jewelry, and more, we will help you find it…and at the lowest possible prices! Simply give us a call at 1-877-888-0175 or send us an email detailing what you are looking for to superjeweler.com@gmail.com and we will take it from there. |
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How can you offer such low prices? |
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SuperJeweler.com only offers the finest jewelry at the lowest prices. We do this by traveling all over the world and then we buy them in high volume. We have outstanding quality control, which leads to lower costs. In addition to those things, we manufacture almost everything that we sell, which is why every item you find on our site is in stock and ready to ship. |
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What are your business hours? |
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9 a.m. – 6 p.m. Eastern Standard Time |
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How can I get in touch with a Customer Service rep? |
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You have many options if you want to contact Customer Service. You can: |
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