A few of you might be wondering why there is a “Hou” on your ring. We assure you that this is not a mistake; all of our pieces are brand new and not engraved. The “Hou” is the trademark stamp of the company that manufactures the ring, much like the name “Coca-Cola” appears on every can of Coke that the Coca-Cola Company produces. Think of the “Hou” as a birthmark of sorts, an identifying factor that will help you distinguish your ring from others that may be similar to it. If you decide that you are unhappy with the ring for any reason, you can return it.
We really wish that our Customer Service reps could be around 24/7 to answer all of your questions. They try very hard to do so during our business hours, which are from 9 a.m. – 6 p.m. Eastern Standard Time. If for some reason our Customer Service reps are unable to get to the phone when you call, please leave us a voicemail so that they can help you as soon as they are able. Here are some important things that you can include in your voicemail that will aid our Customer Service reps in finding an answer to your question quickly and thoroughly
An RMA, or Return Merchandise Authorization, is a transaction in which the customer arranges to return a product for repair, exchange or refund. You do NOT need an RMA number when returning items to SuperJeweler.com.Learn how to return an item for a refund, repair, or an exchange!
One of the most frequent questions we get at SuperJeweler.com is: How long will it take my item to get to me? Today, we are going talking about the exact steps your order goes through to reach you. This will help you gauge how long it will take for your order to arrive.
Welcome to SuperJeweler.com’s new Customer Service blog. We’ve created it to let you know what is going on with our company and to answer your questions. We’ll also give you insider tips, facts, and news about the jewelry and diamond industries.
